CLIENT WEBSITE FAQs
BostonAsapCoach Support FAQs features a searchable database of frequently asked questions. Below you will find a comprehensive list of frequently asked questions about our
BostonAsapCoach.com website. The order that the questions appear is determined by the frequency of the question asked. If you do not see the answer to your particular question in the
first 5-10 entries, please access the support directory that will help you contact a live BostonAsapCoach representative to help with your inquiries.
Visit www.bostonasapcoach.com then click on the “login/register” button in the top right corner, select “register”, then enter the required information, including your
e-mail address and office or mobile phone number, in the form provided, and choose “submit”. If your information was located in our database, you will receive a
confirmation e-mail to the e-mail address you provided in your registration form. Otherwise, you will be directed to provide additional details to complete your registration.
Visit www.bostonasapcoach.com then click on the “login/register” button in the top right corner, and select “log-in”. Enter your e-mail-address and password when
prompted. If all of your information is correct, you will have successfully logged in.
You must enter the “@” sign and the full email address (i.e. jane.doe@gmail.com –not jane.doe) or you will receive an error message that states, “please enter a valid
email address.”
You can go to the “My Profile” link to add or edit account information.
You can go into the “My Profile” link to add or edit profile information.
Visit www.bostonasapcoach.com then click on the “login/register” button in the top right corner,” you should see the option to “Request Account.” Click on this selection
and fill out the required “Account Setup Form.”
For security purposes, a notification has been sent to the arranger asking him/her to approve or deny your request to access a certain account number. You may contact
the arranger to ask him/her to approve this request and to give you access to the account.
Passengers can book reservations from several different screens on the BostonAsapCoach website. Once logged in, they can book from the “+ Reservation” button on the
upper right-hand corner of the welcome page. After this button is selected, the user will be prompted to enter in specific trip information. You can also book a reservation
without logging in from the “Get a Quote” button on the reservation page. If you are arranging travel for someone else, you will be directed to register.
This message indicates that there is an issue with the account trying to be accessed that cannot be addressed without assistance. Our Account Services Department can be
contacted at
account_request@bostonasapcoach.com or 800-960-0232
Our Account Services department is the only group that has access to update email addresses. Account Services can be contacted at 800-960-0232 or via email
account_request@bostonasapcoach.com
In order to streamline the booking process and eliminate the risk of duplicate passenger profiles that may lead to a service issues, passengers are now recognized by their
e-mail address or mobile telephone number to assure that every time you access the passenger profile, the correct profile is displayed and updated with any changes
real-time.
Your log-in ID is the email address you used to register with BostonAsapCoach.com. If you have forgotten the email address you used, you will have to re-register. If the
e-mail address is recognized during the registration process, you will be prompted to reset your password.
Click on “Forgot password?” listed on the Login page. The system will prompt you to enter the email address you used to register, then click on “Reset Password.” If the
system recognizes the email, you should receive a message that states instructions for resetting the password have been sent to the email address provided. You will then
receive an email which will provide you with a temporary password and a link directing you back to the website. For security reasons, no one at BostonAsapCoach is able to
see your password; therefore, we are unable to provide you with this information over the phone.
If you do not reset your password within 24 hours of receiving the password reset email, you will have to repeat the reset password process all over again.
There are two ways to change your password.
1) If you need to change your password without logging in, click on “Forgot password?” listed in on the Login page. The system will prompt you to enter the email address
you used to register, then click on “Reset Password.” If the system recognizes the email, you should receive a message that states instructions for resetting the password
have been sent to the email address provided. You will then receive an email which will provide you with a temporary password and a link directing you back to the website.
2) If you need to change your password once logged in, click on the “my profile” button on the left, then select the “change password” option from the center of the screen.
Enter your new password in each box provided, and click “save”.
BostonAsapCoach requires a mobile phone number in order to provide the highest level of service to our customers. BostonAsapCoach may contact the traveler at any
time via the passenger’s preferred communication channel, SMS-Text, E-mail, or Mobile Push Notification for the sole purpose of sending vital trip information including
On-Location Notifications (OLN) and Pre-Trip Notifications (PTN). BostonAsapCoach does not utilize this information for sales or marketing purposes and it is never shared
with any partner or third party vendor.
Automated on-location notification (OLN) is a complimentary service provided by BostonAsapCoach that provides the passenger with an alert via SMS-Text, E-mail, or
Mobile Push Notification when their chauffeur has arrived at the pick-up location, and includes the chauffeur name and mobile number (or an alternate local dispatch
number), and meeting instructions (when necessary).
You can always receive or setup to receive On-Location Notifications by following methods:
- Users with an existing passenger profile containing a valid country code/mobile telephone number, who have not already selected a preferred method of receiving
On-Location Notifications, (E-mail, SMS, Mobile Push Notification) previously, will be automatically selected to receive On-Location Notifications via SMS-Text.
- When creating a new passenger profile via the website, mobile app, or the Customer Engagement Center, the default settings for On-Location Notification delivery
will be SMS-Text, when country code/mobile telephone is included or to E-mail where no country code/mobile telephone number is included. The user can always
change the delivery method by changing their settings in their passenger profile.
- When updating an existing passenger profile via the website, mobile app, or the Customer Engagement Center, you will be required to select at least one delivery
method for On-Location Notifications (E-mail, SMS, Mobile Push Notification).
- For users booking through automated booking channels the default settings for On-Location Notification delivery will be SMS-Text, when country code/mobile
telephone is included in the reservation or to E-mail where no country code/mobile telephone number is included.
- Passengers will not receive a Double Opt In request when SMS delivery is selected On-Location Notifications. Any other SMS notification opted in will generate the
Double Opt in request to the Mobile number from the Primary Address.
If at any time you decide you would like to stop receiving On-Location Notifications, you can opt-out by replying STOP to any message sent to your mobile phone.
You can also opt-out by visiting the account settings options of your passenger account profile and changing your notification preferences.
Automated Pre-Trip Notification (PTN) is a complimentary service provided by BostonAsapCoach that provides the passenger with an alert via SMS-Text, E-mail, or Mobile
Push Notification prior to pick-up (typically 24-hours) re-confirming the trip details including pick-up time, address, vehicle type and destination address.
You can always receive or setup to receive On-Location Notifications by following methods:
- Users with an existing passenger profile containing a valid country code/mobile telephone number, who have not already selected a preferred method of receiving
Pre-Trip Notifications, (E-mail, SMS, Mobile Push Notification) previously, will be automatically selected to receive Pre-Trip Notifications via SMS-Text.
- When creating a new passenger profile via the website, mobile app, or the Customer Engagement Center, the default settings for Pre-Trip Notification delivery will be
SMS-Text, when country code/mobile telephone is included or to E-mail where no country code/mobile telephone number is included. The user can always change the
delivery method by changing their settings in their passenger profile.
- When updating an existing passenger profile via the website, mobile app, or the Customer Engagement Center, you will be required to select at least one delivery
method for Pre-Trip Notifications (E-mail, SMS, Mobile Push Notification).
- For users booking through automated booking channels the default settings for On-Location Notification delivery will be SMS-Text, when country code/mobile
telephone is included in the reservation or to E-mail where no country code/mobile telephone number is included.
- Passengers will not receive a Double Opt In request when SMS delivery is selected On-Location Notifications. Any other SMS notification opted in will generate the
Double Opt in request to the Mobile number from the Primary Address.
If at any time you decide you would like to stop receiving Pre-Trip Notifications, you can opt-out by replying STOP to any message sent to your mobile phone.
You can also opt-out by visiting the account settings options of your passenger profile and changing your notification preferences.
There are several reasons a passenger or arranger may not receive a notification?
- An outage of the Notifications system has occurred.
- Your passenger profile information is incorrect and needs to be updated.
- You are booking travel in a city that does not currently possess the proper updated technology platform and notifications are unavailable.
Notifications are currently available for most of the BostonAsapCoach service areas within the United States.
On-Location Notifications (OLN) are currently available in select U.S. cities. These cities include Boston, Chicago, Dallas, Detroit, Los Angeles, Miami, New York, Philadelphia,
San Francisco, Stamford, and Washington, D.C.. BostonAsapCoach is working to provide on location notifications in every city in the near future.
By approving this request, the requester will have access to view and modify your profile information, make reservations for you, and monitor your trip status/information,
including trip history. By denying, the arranger may still book reservations on your behalf but will not have any access to profile details (including addresses, and payment
information) or trip history.
Please select the deny option; the arranger will not be allowed to access your profile.
Certain Notifications such as On-Location Notification (OLN) and the 24-Hour Pre-Trip Notification (PTN) are mandatory and a key part of the traveler’s experience with
BostonAsapCoach services. These notifications help our clients locate their vehicles at the pick-up location as well as confirm that the pick-up time and/or location is still
correct 24 hours prior to service.
You can go into the “My Profile” tab/screen to add or edit notification preferences. Check the box to “opt-out” from next to SMS.
No. Currently, the following notifications are mandatory, meaning there is no option to opt-out. To avoid incurring a cost to the customer, the default method for sending
mandatory notifications is email. Mandatory notifications include: Welcome to BostonAsapCoach, Password Reset, Booking Confirmations, Booking Modifications, Booking
Cancellations and Profile Modifications.
We hope this Client Website FAQs clarifies and answered most of the commonly asked questions.
CLIENT MOBILE APPLICATION FAQs
BostonAsapCoach Support FAQs features a searchable database of frequently asked questions. Below you will find a comprehensive list of frequently asked questions about our Mobile
Application. The order that the questions appear is determined by the frequency of the question asked. If you do not see the answer to your particular question in the
first 5-10 entries, please access the support directory that will help you contact a live BostonAsapCoach representative to help with your inquiries.
Yes. The App does work in iOS.
Try shutting the app and logging back again. If problems persist, please call 800-960-0232 to book the reservation via our customer engagement center.
The BostonAsapCoach Mobile Application was designed to work best on both system the iOS and the Android. Any device using a different operating system will not run the application. Customers wanting a mobile experience that are currently excluded from running the mobile application, may visit www.bostonasapcoach.com, and use
the mobile version of our website.
The BostonAsapCoach Mobile Application works as a booking application anywhere the user can connect to the internet. At this time, some of the support functionality,
such as certain notifications, vehicle location GPS, and chauffeur information is limited to BostonAsapCoach-owned locations.
BostonAsapCoach Application users can book all standard BostonAsapCoach services via the mobile application. Including transfers, and as-directed services. Customers may also use the many support features of the application that include GPS vehicle tracking, chauffeur information, and numerous trip status notifications.
When the user has logged into the app with the remember me toggle turned on, exits the app, and then clicks on the app icon again within 60 minutes, the same screen will open from the same screen where the user clicked on the home button to exit the app.
When the user has logged into the app with the remember me toggle turned on, exits the app, and then clicks on the app icon again after 60 minutes then the login details are pre-populated with the password field masked with asterisk and user could login by simply swiping the login button.
If the user purposely logs out of the app then he/she would be required to enter the login details again and the login credentials will not be saved.
The locate chauffeur button will not display if the booked trip does not occur in a BostonAsapCoach city that supports this feature.
When the “locate chauffeur” button is displayed, it does so 15 minutes prior to the scheduled pickup time.
Upon visiting the home screen, a check is done to determine whether there are any reservations for which the locate chauffeur button should display. Otherwise the home screen is refreshed every two minutes.
If the user taps on the locate chauffeur button after the trip has ended (and the button has not yet been removed), the home page refreshes to remove the button.
The locate chauffeur map does not automatically refresh. The user must tap the refresh icon to view an updated location for the chauffeur.
If the page does not refresh or the vehicle is not tracking, the user should call BostonAsapCoach’s Customer Engagement Center, 800-960-0232.
Websites: You can create a your profile by visiting www.bostonasapcoach.com navigating to the top right corner of your screen and choosing “register” from the options provided. Follow the prompts by filling out the information fields provided and within minutes you have created a your profile with BostonAsapCoach. Make certain you know your bostonAsapCoach account number to assure that your profile is linked to your company’s BostonAsapCoach account.
Mobile Apps: You can also create your profile via the BostonAsapCoach Mobile application. Simply download the mobile app and register yourself as a user. Make certain you know your BostonAsapCoach account number to assure that your profile is linked to your company’s BostonAsapCoach account.
Important note: For passengers who also have an arranger or travel agent booking travel for them, they may already have a profile created in our system. If this is the case, upon registering, our system will notify the user if a profile has already been created and will prompt the user to re-set his or her password.
We hope this mobile Application FAQs clarifies and answered most of the commonly asked questions.